Support
Need help? You're in the right place.
Contact us
The fastest way to reach us is by emailing the alias for what you need:
| What you need | |
|---|---|
| General help, bug reports, account issues, "how do I…" questions | support@getbillig.com |
| Privacy / data subject requests (access, deletion, export, GDPR) | privacy@getbillig.com |
| Data Protection Officer (EU) | dpo@getbillig.com |
| Security disclosures (vulnerabilities, responsible disclosure) | security@getbillig.com |
| Legal, IP, copyright takedowns | legal@getbillig.com |
We aim to respond within 2 business days. Privacy and data subject requests are answered within 30 days as required by GDPR.
In-app feedback
You can also send feedback or feature requests directly from the app: open Account → Feedback and tell us what's working, what's broken, or what you'd like to see.
Common questions
How do I sign in?
Billig supports three sign-in methods, all passwordless:
- Magic link by email, enter your email, we'll send a sign-in link.
- Google Sign-In
- Apple Sign-In
You can also use the Billig app as a guest (no account) to scan up to 5 receipts before being asked to create an account. To extract text from a receipt without creating an account or uploading an image, use the free browser receipt scanner.
How do I delete my account or data?
Open the app → Account → Privacy → Delete account & data. This permanently removes your account, all receipts and images, all chat history, and all push tokens. You'll receive a confirmation email at the address linked to your account.
How do I export my data?
Open the app → Account → Privacy → Export my data. We send you a JSON export of your account, receipts, and spending summary data. Registered accounts can export 10 times per rolling 30-day period.
What are the usage limits?
| Feature | Free access |
|---|---|
| Receipt scanning and storage | Included |
| Shared AI processing credits | 750 per rolling 30 days |
| Bon answers | 100 per rolling 24 hours |
| Data exports | 10 per rolling 30 days |
Receipt scanning and Bon share the plan's AI processing credits. One credit represents$0.001 of estimated AI-provider processing; the exact amount used depends on the work required for a receipt or answer. Capacity returns automatically as older usage leaves the rolling 30-day window. Receipt processing also has a separate safety limit of 30 requests per hour.
Billig Pro is coming soon. All current features are free within the usage allowances.
The chat says "Rate limit exceeded", what now?
Your 100 Bon replies return individually 24 hours after use. The limit message shows when the next reply becomes available.
The app says "AI processing allowance reached", what now?
Your receipt scans and Bon answers have used the shared rolling 30-day AI credit allowance. Settings shows your current balance. Capacity returns automatically as older processing leaves the window. The limit message shows when more capacity is expected.
Why does AI scanning sometimes get items wrong?
The AI is good but not perfect. Review important fields after each scan. If a result is wrong, delete it and scan a clearer, well-lit image. We use Google Gemini under the hood; for unusually formatted receipts (faded print, exotic layouts) accuracy drops. Send us a sample atsupport@getbillig.com if a particular merchant consistently misreads.
I'm on Android, where do I download?
The Android version isn't out yet. We're finalizing the Play Store rollout. Drop your email on thewaitlist and we'll send you the link the moment it's ready.
I lost access to my email, what now?
Without access to your sign-in email, we cannot recover your account for security reasons (we don't store passwords or recovery questions). Contactsupport@getbillig.com with details and we'll do our best to help, but recovery is not guaranteed.
How is my data protected?
See our Privacy Policy for the full picture. Highlights:
- Sign-in tokens stored in iOS Keychain or Android Keystore.
- All API traffic over TLS 1.2+.
- Receipt images served only to the authenticated owner; ownership verified server-side on every request.
- No advertising or data sales. Website analytics are limited to explicit product and page events; automatic interaction capture and session replay are disabled.
I found a security issue.
Email security@getbillig.com. See also oursecurity.txt. We respond to coordinated disclosures within 24 hours.